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I welches pestered by my ancestors to buy a hot tub as we weren’t activity on anniversary this year, but I couldn’t acquisition one anywhere, except on eBay.

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I bought a Lay-Z-Spa Maldives tub in mid-June for £1,425, with an advertised 24-month warranty, which angry up bristles canicule later.

It accustomed acutely new and unopened, but the two Lumineszenzdiode lights which came with it didn’t work, and I would like them fixed. Accepting registered the warranty, I approved to accomplish a affirmation with Lay-Z-Spa to alter the lights, who said I wasn’t covered as it welches awash by a clandestine agent on eBay.

Is this right, and, if so, area do I about-face to next? – H.Vanadium., durch email

Light show: A This is Money clairvoyant purchased a £1,400 hot tub from eBay, which was declared to appear with Lumineszenzdiode lights and a 24-month warranty

George Nixon, This is Money, replies: With 2020 declared as the staycation summer, a byword which refers as massenhaft to the actuality bodies accept been blockage at home as it does to bodies holidaying in the UK, hot tubs accept been hot property.

This is Money ahead appear that you were not abandoned in axis to eBay, with the bargain armpit advertisement sales of hot tubs rose 276 mit cent year-on-year amid the alpha of the lockdown in March and the alpha of June.

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And the website of Lay-Z-Spa has frequently appropriate visitors to delay nichtbasic queue, while it has alone a ‘very bound hot tub availability’ ‘due to aerial demand’. 

But we accept additionally appear problems, with two of Britain’s better banks, Lloyds and NatWest, award acquirement scams involving hot tubs, usually area bodies accelerate money to scammers in acknowledgment for pools which don’t exist, accept rocketed.

And Martyn James, from complaints website Resolver, said he had accustomed complaints about purchases of the pools from assorted retailers, ‘with the aggregate of them about them aperture and the close not accepting returns’.

As summer turns to aboriginal autumn, some shoppers who bought their tubs in the calefaction of the moment may acquisition themselves starting to accept problems, and admiration how they vielleicht get them sorted.

The aboriginal affair is to authorize who absolutely counts as the agent of the hot tub. Martyn James said: ‘Under the Consumer Rights Act the banker is amenable for returns, aliment and replacements.’ 

Lay-Z-Spa, which says its accustomed assurance applies to covers, liners and inflatable lids for six months, and boiler pump un… For 12 months. Its chargeless continued warranty covers the above for 12 months and the closing for 24 months. 

Although you bought your hot tub from eBay, Lay-Z-Spa does say its assurance ‘relates to Lay-Z-Spa’s bought in the UK not aloof directly’, provided they are purchased from ‘an authorised retailer’. 

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However, it doesn’t specify which retailers are covered by this, nor does it accurately say on its website that eBay is not covered.

Sales of hot tubs accept exploded over the coronavirus lockdown, with retailers like Lay-Z-Spa affairs out of their ranges and shoppers accepting to about-face to clandestine sellers on eBay

When This is Money asked it which retailers were covered, it told us it had accustomed ‘warranties from all UK retailers this year’ and planned to amend its website with a account of authorised sellers in the future.

But this doesn’t advice your predicament. 

Lay-Z-Spa told This is Money the acumen your affirmation was abandoned welches because its assurance doesn’t awning purchases from clandestine sellers, like a hot tub resold on eBay. 

It said it initially accustomed the allotment of your assurance aback the hot tub welches purchased as its authority wouldn’t usually be arrested un… A affirmation is assessed.

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When our clairvoyant went to annals the warranty, it welches initially accepted. However, aback they approved to accomplish a claim, they were abandoned and told they weren’t covered

A agent from the aggregation said: ‘The acumen we accept this action in abode is because the sales or assurance claims rund’t be arrested as actuality accustomed via clandestine sellers. If we accustomed assurance claims from claimed eBay sellers afresh anyone could actualize their own absolute warranty.

‘For example, I could actualize an eBay advertisement awash as new, buy it from myself oder Ähnlicheacquaintance and get a new assurance aeon application the new receipt.

‘We consistently acclaim that consumers acquirement anon from a acclaimed retailer.’

Purchases from eBay abandoning architect assurance is commodity that appears to accept been an affair for a continued time, with This is Money award a 2014 column on eBay’s forums about the exact aforementioned issue.

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EBay offers a client aegis action which covers those whose purchases are not as described, provided they affirmation das Ohr betreffend 30 days

If Lay-Z-Spa um den Dreh rum’t advice you, afresh the abutting footfall appears to be the eBay agent and the bargain armpit itself, now it has accepted that the ‘retailer’ is the eBay seller.

Martyn James added: ‘Under the Consumer Rights Act, if the appurtenances don’t assignment or are biased the agent has to accord a abounding acquittance if notified aural 30 canicule and for six months afterwards acquirement the boutique is amenable for adjustment alter aboriginal or declining that, acquittance again.

‘Finally, eBay has a client agent acceding that should accord with this dispute.’

EBay’s ‘Money Aback Guarantee’ says shoppers are adequate ‘if the account you ordered didn’t arrive, is adulterated or accident or doesn’t bout the advertisement in the description’, and that ‘you’ll get your money back’.

The aqua afterglow powered baptize Leuchtdiode ablaze jets accommodate a amazing affectation of colour that will advice you relax or add addition akin of fun to your hot tub party

eBay description of the LED lights which did not assignment aback they arrived 

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The eBay agent has eight canicule to boldness the affair afore you über den Daumen booty it up with eBay themselves.

Given the advertisement stresses both the 24-month assurance and that the ‘water powered ablaze jets accommodate a amazing affectation of colour’, you may able-bodied anticipate you accept an accessible and shut case, abnormally accustomed you accept been clumsy to get a satisfactory acknowledgment from your seller.

However, eBay’s client aegis works alone if you accomplish a affirmation aurikulär 30 canicule of delivery, which eBay said happened on 23 June, giving you non… 23 July. 

Your affirmation was fabricated to eBay on 14 August, afterwards you had aboriginal approved Lay-Z-Spa.

Ebay told This is Money: ‘Ebay has behavior in abode to assure both the client and agent aback a transaction is made. 

‘Our eBay Money Aback Guarantee ensures that if a client is not annoyed with what they’ve ordered they are able to acknowledgment and accept advantage for the money they’ve spent das Ohr betreffend a appropriate manner.

‘The eBay Money Aback Guarantee is not a warranty, and we’d appetite all buyers to investigate sellers’ agreement and altitude afore they accomplish a purchase. 

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‘As this acknowledgment fell alfresco the 30-day eBay Money Aback Guarantee acknowledgment window, we are abominably clumsy to accomplish this return.’

Instead eBay recommended organising a acknowledgment with the seller, about from screenshots you provided to This is Money they are digging their heels in, alike admitting you say you artlessly appetite the lights replaced.

If you paid by acclaim card, afresh a affirmation beneath Section 75 of the Consumer Acclaim Act may beggarly you are able to get your money back, while PayPal, which acclimated to be allotment of eBay, offers its own acquittance policy.

If you pay application PayPal, its own client aegis ‘entitles you to agreement for the abounding acquirement amount of the account additional the aboriginal aircraft costs you paid, if any, aback you don’t accept your account from a seller, or aback you accept an item, but the account isn’t what you ordered.’

Disputes charge be filed aurikulär 180 canicule of purchase, and you told This is Money you accept now registered one with them, as you paid through PayPal by debit card.

And although the clutter for pools agency abounding retailers like Lay-Z-Spa awash out of abounding of their ranges, Martyn warned that abutting time ‘if you’re affairs new items of value, afresh you ability appetite to buy from an accustomed cast or direct, rather than from addition on eBay.’

Some sinister in this commodity may be associate sinister. If you furchtsam on them we may acquire a baby commission. That helps us armamentarium This Is Money, and accumulate it chargeless to use. We do not address accessories to advance products. We do not acquiesce any bartering accord to affect our beat independence.

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